Saoire Fáilte incorporating www.saorefailte.com and Real Ireland incorporating www.real-ireland.com are trading names of Saoire Den Chead Scoth Teoranta (from hereon named SDCS) with its registered office at Calhame, Annagry, Co Donegal, Ireland Co registration # 370754 a company registered in Ireland and limited by Shares
Saoire Den Chead Scoth Teoranta (SDCS) - TERMS & CONDITIONS
QUOTES/RESERVATIONS/: Programs are sold as complete packages and no price breakdown will be given to protect our contract hotel rates. ALL RESERVATIONS REQUIRE PREPAYMENT AT THE TIME OF BOOKING
CANCELLATIONS AND PENALTIES: SDCS REGRET THAT PAYMENTS ARE NON REFUNDABLE. In certain cases we will try to transfer or amend a booking at no extra cost. Otherwise additional costs for flights will be incurred in changing a booking
CHANGE FEES/AGENT RESPONSIBILITY: Once program is confirmed any subsequent client/agent initiated revisions will carry a €25.00 fee. Changes made after documents are issued are subject to €50.00 fee.
COMPLAINTS/ARBITRATION: Any client feeling there is cause for complaint during their trip must report the relevant matter immediately to the owner/manager of the hotel, or the local agent. If said complaint cannot be resolved to client’s satisfaction locally, the client must obtain written confirmation of the issue of complaint from the owner, manager or local agent within 24 hours of the complaint being lodged. Upon return, the client/agent then have 7 days to notify SDCS and provide the required documents or SDCS cannot accept responsibility as it has been deprived of the opportunity to investigate and rectify (if necessary) within a reasonable time frame after the problem arose.
CURRENCY: All prices are quoted in € EUROS
FORM OF PAYMENT: Irish Laser Cards (no additional charge) Visa, MasterCard incur a 3% charge
ACCOMMODATIONS: No accommodations will be held without the stated prepayment. If accommodations stated are no longer available we will detail a suitable alternative. SDCS reserves the right to substitute with a property of similar or higher quality.
PASSPORTS AND VISAS: All passengers using Aer Arann must produce a valid photo ID
ITINERARY CHANGES: SDCS reserves the right to vary itineraries due to operational reasons beyond our control. The right is reserved to withdraw any or all programs should conditions warrant, and also to decline to accept or retain passengers as members of any program should they act in any way deemed detrimental (without valid reason) to SDCS’s future working relationship with its suppliers.
RESPONSIBILITY: SDCS, Inc. acts only as an agent in securing all services related to its quotes. It assumes no responsibility or liability in the event of any failure by any person or company to render any transportation, accommodation, or any other travel service to be provided in its programs, or for expenses incurred due to delays caused by weather, strikes, war, flight delays, mechanical failure or any act of God. SDCS, Inc. cannot assume any responsibility for flight delays, cancellations or missed connections, and is not liable for any expenses or consequences resulting.
Flights. SDCS act as an agent on your behalf to book flight with Aer Arann and Aer Arann terms and conditions apply. SDCS accept no responsibility for late or cancelled flights and will not offer a refund on accommodations not taken as a result of a delayed or cancelled flight with Aer Arann
Car rental: All car rental included in a SDCS itinerary is with HERTZ Car Rental. SDCS act only as a booking agent. Rentals are subject to HERTZ terms and conditions (available on request). Clients must have a current valid and usable credit card at the time of rental. Customers must be aged between 25 and 70 to avail of the car rental. Collision damage waiver and third party insurance is included. Car rental incurs an automatic excess (depending on the category of car rented) and customers have the opportunity to waive this excess on the spot payable direct to Hertz.
RESPONSIBILITY: SDCS, Inc. acts only as an agent in securing all services related to its quotes. It assumes no responsibility or liability in the event of any failure by any person or company to render any transportation, accommodation, or any other travel service to be provided in its programs, or for expenses incurred due to delays caused by weather, strikes, war, flight delays, mechanical failure or any act of God. SDCS, Inc. cannot assume any responsibility for flight delays, cancellations or missed connections, and is not liable for any expenses or consequences resulting there from. Such expenses shall be borne by the client. SDCS or any of its suppliers are not responsible for any ground services they are not supplying. Any situation arising relating to those services must be notified by client to his/her travel agent directly. The participant waives any claim against SDCS, Inc. for any damage to, or loss of, property, or injury to, or death from any act of negligence of any airline, hotel, or any person rendering any of the services or accommodations included. All services are subject to the law of the countries in which these services are provided. Client/agent acknowledge and agree to all the terms and conditions set forth here and as stated with each individual program, in particular to the limitation of liability set forth above.